GemStone Inc: Measuring Research Performance

Published 01 Jan 2000
Reference 4893
Topic Operations
Region Other Regions
Summary

The case describes how GemStone, a diamond producer, develops a set of performance measures for its research organization. Research performance measures are difficult to identify and implement because of uncertainty and delay of effects on business performance.

Teaching objectives

The case illustrates how performance measures can be developed for a unit where the effects of actions are uncertain and delayed. Participants can learn how to derive measures from the business strategy, and how to adjust them for uncertainty and accountability.

Keywords
  • RD0500