This case describes the process whereby diversity has become an important issue at Hewlett-Packard, Europe. It discusses the organizational structure for managing diversity and the issues that diversity representatives focus on in different European countries. It also raises the question of what an effective organizational structure for managing diversity would be.

François is an entrepreneur. Anne, an INSEAD MBA, has spent 10 years with the French subsidiary of a large, American consumer-goods company. She has spent the last few years trying to build an interesting and recognised job with a part-time schedule.

Please refer to part A for the abstract.

Claire, an INSEAD MBA, is American. Alain is French. They have seen their roles shift and switch unexpectedly. Claire has built a career in M&A in banking. Alain has been changing careers, working in industry and as an entrepreneur.