David Taylor

"Welcome to Club 2000" Customer Care-The Air France-KLM Way

By  Elizabeth Florent-Treacy,  David Taylor
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This case study takes the perspective of an elite Air France Club 2000 card-holder who has lost valuable luggage.

    Published 01 Jan 2007

    Reference 5430

    Topic Marketing

    Region Europe

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    "Welcome to Club 2000" Customer Care-The Air France-KLM Way

    Add to cart
    This case study takes the perspective of an elite Air France Club 2000 card-holder who has lost valuable luggage.
      View case