In 2008, Michel Safir, our protagonist, was tasked to roll out Lean throughout the Design and Engineering (D&E) departments of FCI, a large multi-national player in the connector industry. This case describes in detail the pilot project where many of the principles of Lean were applied to various aspects of D&E over a period of 18 months. Once the ideas and processes were developed and tested in the pilot project, Lean was then to be rolled out to the rest of the global organization. Case A ends just before global rollout. Case B describes, briefly, how the global rollout was handled and the protagonist's lessons learned from the how the project was handled.
- Change Management
- Continuous Improvement