- Your selection
- Clear all
- Operations x
- With Female Protagonist x
9 cases found.
Isabelle, vice-president of customer loyalty and insight at a big bank, has led the development of a package of new products/services for clients, and a five-minute presentation to explain the offering. In a pilot test, where client managers randomly select walk-in customers and offer to go through the presentation, some agree to listen but others don’t have the time.
- By
Reference 6620
Published 03 Feb 2021
Topic Operations
Region Global
Industry Financial Services
Isabelle, vice-president of customer loyalty and insight at a big bank, has led the development of a package of new products/services for clients, and a five-minute presentation to explain the offering. In a pilot test, where client managers randomly select walk-in customers and offer to go through the presentation, some agree to listen but others don’t have the time.
Understanding the drivers of value is key to a technological transformation initiative. In the context of ‘Durian Widgets’ there is need for detailed analysis of business processes –contrary to initial intuition.
- By
Reference 6589
Published 01 Jul 2020
Topic Operations
Region Asia
Understanding the drivers of value is key to a technological transformation initiative. In the context of ‘Durian Widgets’ there is need for detailed analysis of business processes –contrary to initial intuition.
In the aftermath of the Sulawesi earthquake and tsunami in 2018, lives are at stake, infrastructure is damaged, coordination is limited and information is scarce. It is in this environment that humanitarian organizations have to operate in order to assist affected people in disaster-struck areas.
- By
Reference 6479
Published 25 Mar 2019
Topic Operations
Industry Logistics and Supply Chain, Non-Profit Organization Management
In the aftermath of the Sulawesi earthquake and tsunami in 2018, lives are at stake, infrastructure is damaged, coordination is limited and information is scarce. It is in this environment that humanitarian organizations have to operate in order to assist affected people in disaster-struck areas.
Fibbie Cornuda is an Italian company that uses metal cold-forming technology to manufacture ski boot buckles and components for carmakers. Managing production of automotive components at Fibbie Cornuda is easy: demand is predictable and there are few SKU varieties. Conversely, for ski boot buckles it manages a catalogue of thousands of SKUs that changes every year, with widely varying demand.
- By
Reference 6411
Published 18 Feb 2019
Topic Operations
Region Europe
Industry Automotive, Mining & Metals
Fibbie Cornuda is an Italian company that uses metal cold-forming technology to manufacture ski boot buckles and components for carmakers. Managing production of automotive components at Fibbie Cornuda is easy: demand is predictable and there are few SKU varieties. Conversely, for ski boot buckles it manages a catalogue of thousands of SKUs that changes every year, with widely varying demand.
The case discusses supply chain risk management: how to leverage the structure of a supply network to assess its resilience, focusing on the consequences of disruption rather than the causes, as is traditionally done.
- By
Reference 6394
Published 23 Jan 2019
Topic Operations
Region North America
Industry Telecommunications
The case discusses supply chain risk management: how to leverage the structure of a supply network to assess its resilience, focusing on the consequences of disruption rather than the causes, as is traditionally done.
The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.
- By
Reference 6105
Published 19 Dec 2014
Topic Operations
Region Middle-East
The Sultan Bin Abdulaziz Humanitarian City initiates a 'lean' healthcare project, starting with value stream and emotional mapping for a large segment of the patient population. The case explains the reason for using a number of key tools in getting the project started, and the role of process and culture change in building engagement in the effort.
The main case describes the design, implementation and operational implementation of a focused clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefitted from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.
- By
Reference 5676
Published 25 Mar 2010
Topic Operations
Region Middle-East
Industry Medical Devices
The main case describes the design, implementation and operational implementation of a focused clinic in the Middle East. The ICLDC provides team-based care for managing diabetes with clear processes that have benefitted from lean Six Sigma tools. A supplement describes how the ICLDC fits into the broader context of the rapidly changing health system in the United Arab Emirates.
St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.
- By
Reference 5632
Published 30 Nov 2009
Topic Operations
Region Middle-East
Industry Hospital & Health Care
St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.
This case examines strategy deployment and continuous improvement of disaster response processes at Hotel Dieu de France (HDF), a university hospital in Beirut, Lebanon. The disaster response plans, conceived and developed during three conflicts from 2006 to 2008, are then tested and improved via a drill involving Hariri Airport.
- By
Reference 5606
Published 29 May 2009
Topic Operations
Region Middle-East
This case examines strategy deployment and continuous improvement of disaster response processes at Hotel Dieu de France (HDF), a university hospital in Beirut, Lebanon. The disaster response plans, conceived and developed during three conflicts from 2006 to 2008, are then tested and improved via a drill involving Hariri Airport.