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23 cases found.

Supply Chain Resilience in the Telecom Industry

By  Guillaume Roels,  David Simchi-Levi,  Anne-Marie Carrick
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The case discusses supply chain risk management: how to leverage the structure of a supply network to assess its resilience, focusing on the consequences of disruption rather than the causes, as is traditionally done.

    Published 23 Jan 2019

    Reference 6394

    Topic Operations

    Region North America

    Industry Telecommunications

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    Supply Chain Resilience in the Telecom Industry

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    The case discusses supply chain risk management: how to leverage the structure of a supply network to assess its resilience, focusing on the consequences of disruption rather than the causes, as is traditionally done.
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      Eight Inc. and Apple Retail Stores

      By  Anne-Marie Carrick,  Manuel Sosa
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      On 15 May 2001, the first Apple retail store was opened to the public at Tysons Corner, Virginia, and the same day a second store was opened in Glendale, California. With retail branded experiences virtually unknown in the industry at the time, the decision to launch the Apple retail programme was greeted with scepticism.

        Published 31 Aug 2017

        Reference 6303

        Topic Operations

        Region North America

        Industry Electrical/Electronic Manufacturing

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        Eight Inc. and Apple Retail Stores

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        On 15 May 2001, the first Apple retail store was opened to the public at Tysons Corner, Virginia, and the same day a second store was opened in Glendale, California. With retail branded experiences virtually unknown in the industry at the time, the decision to launch the Apple retail programme was greeted with scepticism.
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          Eight Inc. and Apple Retail Stores (Japanese)

          By  Manuel Sosa,  Anne-Marie Carrick
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          On 15 May 2001, the first Apple retail store was opened to the public at Tysons Corner, Virginia, and the same day a second store was opened in Glendale, California. With retail branded experiences virtually unknown in the industry at the time, the decision to launch the Apple retail programme was greeted with scepticism.

            Published 22 Mar 2019

            Reference 6303

            Topic Operations

            Region North America

            Industry Electrical/Electronic Manufacturing

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            Eight Inc. and Apple Retail Stores (Japanese)

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            On 15 May 2001, the first Apple retail store was opened to the public at Tysons Corner, Virginia, and the same day a second store was opened in Glendale, California. With retail branded experiences virtually unknown in the industry at the time, the decision to launch the Apple retail programme was greeted with scepticism.
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              PatientsLikeMe: Using Social Network Health Data to Improve Patient Care

              By  Stephen E. Chick,  Françoise Simon,  Ridhima Aggarwal
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              PatientsLikeMe, an online health community formed to provide value for patients in exchange for sharing their health data, had grown substantially since its founding in 2004. By 2016 it had over 130 employees. However, convincing investors of the viability of the business model proves more challenging.

                Published 30 Jan 2017

                Reference 6248

                Topic Operations

                Region North America

                Industry Biotechnology

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                PatientsLikeMe: Using Social Network Health Data to Improve Patient Care

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                PatientsLikeMe, an online health community formed to provide value for patients in exchange for sharing their health data, had grown substantially since its founding in 2004. By 2016 it had over 130 employees. However, convincing investors of the viability of the business model proves more challenging.
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                  LiveOps: The Contact Centre Reinvented

                  By  Karan Girotra,  Serguei Netessine,  Konstantinos Stouras
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                  The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.

                    Published 27 Oct 2014

                    Reference 6097

                    Topic Operations

                    Region North America

                    Industry E-Commerce

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                    LiveOps: The Contact Centre Reinvented

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                    The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
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                      Managing Risk to Ensure Business Continuity at Maryland & Virginia Milk Producers Cooperative Association (A)

                      By  Enver Yucesan,  Sarah Goldthwait Shoemaker
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                      The case study focuses on risk management practices at Maryland & Virginia Milk Producers Cooperative, in particular the organization’s crisis preparedness to ensure business continuity. The case provides detailed information on the dairy industry as well as the specific operations of Maryland & Virginia.

                        Published 28 Jan 2013

                        Reference 5921

                        Topic Operations

                        Region North America

                        Industry Dairy,  Food and Beverages Production

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                        Managing Risk to Ensure Business Continuity at Maryland & Virginia Milk Producers Cooperative Association (A)

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                        The case study focuses on risk management practices at Maryland & Virginia Milk Producers Cooperative, in particular the organization’s crisis preparedness to ensure business continuity. The case provides detailed information on the dairy industry as well as the specific operations of Maryland & Virginia.
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                          Managing Risk to Ensure Business Continuity at Maryland & Virginia Milk Producers Cooperative Association (B)

                          By  Enver Yucesan,  Sarah Goldthwait Shoemaker
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                          The case study focuses on risk management practices at Maryland & Virginia Milk Producers Cooperative, in particular the organization’s crisis preparedness to ensure business continuity. The case provides detailed information on the dairy industry as well as the specific operations of Maryland & Virginia.

                            Published 28 Jan 2013

                            Reference 5921

                            Topic Operations

                            Region North America

                            Industry Dairy,  Food and Beverages Production

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                            Managing Risk to Ensure Business Continuity at Maryland & Virginia Milk Producers Cooperative Association (B)

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                            The case study focuses on risk management practices at Maryland & Virginia Milk Producers Cooperative, in particular the organization’s crisis preparedness to ensure business continuity. The case provides detailed information on the dairy industry as well as the specific operations of Maryland & Virginia.
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                              The PCNet Project (A): Project Risk Management in an IT Integration Project

                              By  Christoph Loch
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                              The case describes a large and complex IT integration project, after the acquisition of one metals mining company by another. As part of the integration, 40,000 PCs, applications, and the network had to be consolidated into one system. The project lasted two years and involved 1,000 people across the organization.

                                Published 05 Feb 2005

                                Reference 5272

                                Topic Operations

                                Region North America

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                                The PCNet Project (A): Project Risk Management in an IT Integration Project

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                                The case describes a large and complex IT integration project, after the acquisition of one metals mining company by another. As part of the integration, 40,000 PCs, applications, and the network had to be consolidated into one system. The project lasted two years and involved 1,000 people across the organization.
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                                  Unisys Corporation: IT Governance and Prioritization

                                  By  Theodoros Evgeniou,  Anne-Laure Fayard
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                                  The case recounts the transformation of the IT strategy of Unisys from the arrival of the new Chairman and CEO as well as the new CIO in 1997 till 2004. It discusses how the IT governance has evolved and how IT investment decisions – from very large ones to smaller ones – were taken through these years in order to transform the IT of Unisys.

                                    Published 10 Jan 2004

                                    Reference 5232

                                    Topic Operations

                                    Region North America

                                    Industry Information Technology and Services

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                                    Unisys Corporation: IT Governance and Prioritization

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                                    The case recounts the transformation of the IT strategy of Unisys from the arrival of the new Chairman and CEO as well as the new CIO in 1997 till 2004. It discusses how the IT governance has evolved and how IT investment decisions – from very large ones to smaller ones – were taken through these years in order to transform the IT of Unisys.
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                                      Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

                                      By  Soumitra Dutta,  Luk Van Wassenhove,  Anne-Laure Fayard,  Patricia Reese
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                                      Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off.

                                        Published 01 Jan 2003

                                        Reference 5133

                                        Topic Operations

                                        Region North America

                                        Industry Computer Software

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                                        Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

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                                        Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off.
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                                          DoubleClick, Inc: A Strategic Transformation

                                          By  Soumitra Dutta,  Theodoros Evgeniou
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                                          DoubleClick was one of the companies present from almost the beginning of the commercial Internet. The growth of this infomediary acts as a primer for understanding the development of online advertising and marketing, while also tracing the company’s subsequent move to become a technology provider.

                                            Published 26 Nov 2002

                                            Reference 5072

                                            Topic Operations

                                            Region North America

                                            Industry E-Commerce

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                                            DoubleClick, Inc: A Strategic Transformation

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                                            DoubleClick was one of the companies present from almost the beginning of the commercial Internet. The growth of this infomediary acts as a primer for understanding the development of online advertising and marketing, while also tracing the company’s subsequent move to become a technology provider.
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                                              Managing Product Returns at Hewlett Packard

                                              By  Luk Van Wassenhove,  Daniel R. Guide,  Neeraj Kumar
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                                              The case describes how Sylvia Davey, HP, handles the product returns for the printer division. It discusses product returns from a holistic business perspective starting with what affects consumer returns and how to influence this. It then discusses the reverse logistics and remanufacturing issues. Finally, it looks into how to create markets for the "as good as new" remanufactured products.

                                                Published 16 May 2002

                                                Reference 4940

                                                Topic Operations

                                                Region North America

                                                Industry Printing,  Computer Hardware

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                                                Managing Product Returns at Hewlett Packard

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                                                The case describes how Sylvia Davey, HP, handles the product returns for the printer division. It discusses product returns from a holistic business perspective starting with what affects consumer returns and how to influence this. It then discusses the reverse logistics and remanufacturing issues. Finally, it looks into how to create markets for the "as good as new" remanufactured products.
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