- Your selection
- Clear all
- English x
- With Teaching Note x
- With Extra x
5 case(s) found.
White lies (inflated claims) cost the insurance industry billions of dollars every year. After
investing heavily to automate workflows (from policy subscription to claims processing),
digitization has ironically made fraud easier to commit and harder to catch.
Reference 6752
Published 23 Jan 2023
Length 11 page(s)
Topic Operations
Region Europe
Industry Security and Investigations
White lies (inflated claims) cost the insurance industry billions of dollars every year. After
investing heavily to automate workflows (from policy subscription to claims processing),
digitization has ironically made fraud easier to commit and harder to catch.
The credit card unit of a commercial bank needs to come up with a data-driven model to predict which credit customers will default.
Reference 6722
Published 11 Jan 2022
Length 3 page(s)
Topic Economics & Finance
Region Asia
Industry Banking
The credit card unit of a commercial bank needs to come up with a data-driven model to predict which credit customers will default.
This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.
This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.
Air Liquide, a leader in centric industrial and healthcare gases, seeks to develop ‘customer intimacy’ through digital technologies following its acquisition of US company Airgas. VP Olivier Blachier is tasked to articulate for the board a vision of customer centricity and a digital strategy.
Reference 6446
Published 25 Mar 2019
Length 16 page(s)
Topic Marketing
Region Global
Industry Oil & Energy
Air Liquide, a leader in centric industrial and healthcare gases, seeks to develop ‘customer intimacy’ through digital technologies following its acquisition of US company Airgas. VP Olivier Blachier is tasked to articulate for the board a vision of customer centricity and a digital strategy.
Scortex, a young start-up based in Paris, has developed an applied artificial intelligent (AI) solution for an industrial setting, combining hardware and machine learning. Its CEO is wondering how best to deploy the €1.8 million C-round financing it has raised.
Reference 6337
Published 13 Feb 2019
Length 16 page(s)
Topic Strategy
Region Europe
Industry Computer Software, Industrial Automation, Computer Hardware
Scortex, a young start-up based in Paris, has developed an applied artificial intelligent (AI) solution for an industrial setting, combining hardware and machine learning. Its CEO is wondering how best to deploy the €1.8 million C-round financing it has raised.