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2150 cases found.

Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive insurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence

By  Ziv Carmon,  Wolfgang Ulaga,  Laura Heely
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This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.

    Published 01 Jul 2020

    Reference 6597

    Topic Marketing

    Region Global

    Industry Insurance

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    Lemonade: Delighting Insurance Customers with AI and Behavioural Economics - A Disruptive insurTech Business Model for Outstanding Customer Experience and Cost-Effective Service Excellence

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    This case explores InsurTech start-up Lemonade’s disruptive new business model aimed at creating and delivering a ‘shockingly great user experience’ around a ‘lovable brand’ – in an industry plagued by low customer satisfaction. The digital disruptor leverages principles of behavioural economics to address conflicts of interest and mistrust which prevail in the existing industry.
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      E.ON: Building a New AI Powered Energy World

      By  Theodoros Evgeniou,  Pal Boza
      new Free Case
      The case study follows E.ON, the German energy utility, on its ‘data’ journey and explores the challenges and lessons encountered while integrating artificial intelligence (AI) into its operations as it prepares for the global ‘energy transition’.

        Published 23 Jun 2020

        Reference 6595

        Topic Leadership & Organisations

        Region Europe

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        E.ON: Building a New AI Powered Energy World

        new Free Case
        The case study follows E.ON, the German energy utility, on its ‘data’ journey and explores the challenges and lessons encountered while integrating artificial intelligence (AI) into its operations as it prepares for the global ‘energy transition’.
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          Analytics-Driven Transformation at Majid Al Futtaim: Building a Data-Led, Test-&-Learn Culture to Generate Customer Value in the Middle East

          By  David Dubois,  Joerg Niessing,  Katia Kachan
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          Majid Al Futtaim (MAF) is a lifestyle conglomerate present in 16 countries in the Middle East and North Africa, with annual revenues of $9.6 bn. The case focuses on its data-led, customer-centred transformation that unlocked new sources of growth and mitigated the effects of the covid19 pandemic on business thanks to the group’s digital resilience.

            Published 01 Jul 2020

            Reference 6592

            Topic Strategy

            Region Middle-East

            Industry Retail

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            Analytics-Driven Transformation at Majid Al Futtaim: Building a Data-Led, Test-&-Learn Culture to Generate Customer Value in the Middle East

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            Majid Al Futtaim (MAF) is a lifestyle conglomerate present in 16 countries in the Middle East and North Africa, with annual revenues of $9.6 bn. The case focuses on its data-led, customer-centred transformation that unlocked new sources of growth and mitigated the effects of the covid19 pandemic on business thanks to the group’s digital resilience.
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              Durian Widgets Workshop

              By  Sameer Hasija,  Aarti Gumaledar
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              Understanding the drivers of value is key to a technological transformation initiative. In the context of ‘Durian Widgets’ there is need for detailed analysis of business processes –contrary to initial intuition.

                Published 01 Jul 2020

                Reference 6589

                Topic Operations

                Region Asia

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                Durian Widgets Workshop

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                Understanding the drivers of value is key to a technological transformation initiative. In the context of ‘Durian Widgets’ there is need for detailed analysis of business processes –contrary to initial intuition.
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                  The AAK Kolo Nafaso Programme: Securing an Alternative Shea Supply Chain

                  By  Amitava Chattopadhyay,  Pierre-Yann Dolbec,  Rajesh Nanarpuzha,  Jean Wee
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                  The Kolo Nafaso programme was started in 2009 in Burkina Faso by AAK, a 140-year-old Swedish supplier of vegetable fats and oils. AAK created a direct link with the producers – women in West Africa who traditionally harvested shea nuts – and cut out the middlemen. The aim was to improve productivity and pay a fair price.

                    Published 30 Jun 2020

                    Reference 6584

                    Topic Responsibility

                    Region Africa

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                    The AAK Kolo Nafaso Programme: Securing an Alternative Shea Supply Chain

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                    The Kolo Nafaso programme was started in 2009 in Burkina Faso by AAK, a 140-year-old Swedish supplier of vegetable fats and oils. AAK created a direct link with the producers – women in West Africa who traditionally harvested shea nuts – and cut out the middlemen. The aim was to improve productivity and pay a fair price.
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                      Barça Innovation Hub (BIH) Goes Global: Innovation On and Off the Pitch

                      By  L. Felipe Monteiro,  John Davies,  Anne-Marie Carrick
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                      The case study traces the development of FC Barcelona’s Innovation Hub (BIH) and its plans to go global. It describes how factors on and off the pitch led to the launch and how the BIH is preparing the club for the future at the centre of an ecosystem that includes prestigious brands, universities, start-ups, and athletes worldwide, all linked by a culture of excellence.

                        Published 03 Jun 2020

                        Reference 6583

                        Topic Strategy

                        Region Global

                        Industry Health, Wellness and Fitness,  Sports

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                        Barça Innovation Hub (BIH) Goes Global: Innovation On and Off the Pitch

                        Add to cart new extra
                        The case study traces the development of FC Barcelona’s Innovation Hub (BIH) and its plans to go global. It describes how factors on and off the pitch led to the launch and how the BIH is preparing the club for the future at the centre of an ecosystem that includes prestigious brands, universities, start-ups, and athletes worldwide, all linked by a culture of excellence.
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                          Cloud Wars Go Global: How Amazon, Microsoft, Google and Alibaba Compete in Web Services

                          By  Jason P. Davis,  Anne Yang
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                          Cloud computing, a concept unknown until relatively recently, has been adopted by organizations around the world, both large and small, as part of their computing strategy. Many companies have experienced the cost and flexibility advantages of cloud computing and are using various cloud computing models to solve their business problems.

                            Published 19 Mar 2020

                            Reference 6577

                            Topic Entrepreneurship

                            Region Global

                            Industry Computer Networking

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                            Cloud Wars Go Global: How Amazon, Microsoft, Google and Alibaba Compete in Web Services

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                            Cloud computing, a concept unknown until relatively recently, has been adopted by organizations around the world, both large and small, as part of their computing strategy. Many companies have experienced the cost and flexibility advantages of cloud computing and are using various cloud computing models to solve their business problems.
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                              Circles.Life: Business Model Innovation and Digital Entrepreneurship in Telecommunications

                              By  Jason P. Davis,  Minh Vo,  Anne Yang
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                              Circles.Life is the new telco challenger startup in Asia. Securing several rounds of funding from Sequoia Capital, Singapore’s EDBI, Silicon Valley’s Founders Fund, and Warburg Pincus for its fully-digital technology and business model innovation, it offers cloud-based telecommunications services around simplified data-focused plans, a simple onboarding process, and easy-to-use mobile app.

                                Published 05 Mar 2020

                                Reference 6572

                                Topic Entrepreneurship

                                Region Asia

                                Industry Telecommunications

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                                Circles.Life: Business Model Innovation and Digital Entrepreneurship in Telecommunications

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                                Circles.Life is the new telco challenger startup in Asia. Securing several rounds of funding from Sequoia Capital, Singapore’s EDBI, Silicon Valley’s Founders Fund, and Warburg Pincus for its fully-digital technology and business model innovation, it offers cloud-based telecommunications services around simplified data-focused plans, a simple onboarding process, and easy-to-use mobile app.
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                                  Lenovo: The Next Level in Leadership

                                  By  Stewart Black,  Allen J. Morrison
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                                  Lenovo origins date back to 1984 in China. Over time it became the number one PC company in the world. It now seeks to transform and become not just a PC maker but a solution provider to enterprises undergoing digital transformation. The chief HR officer must decide how she will ensure that Lenovo has enough competent leaders to ensure its successful transformation.

                                    Published 25 Feb 2020

                                    Reference 6571

                                    Topic Leadership & Organisations

                                    Region Asia

                                    Industry Information Technology and Services

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                                    Lenovo: The Next Level in Leadership

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                                    Lenovo origins date back to 1984 in China. Over time it became the number one PC company in the world. It now seeks to transform and become not just a PC maker but a solution provider to enterprises undergoing digital transformation. The chief HR officer must decide how she will ensure that Lenovo has enough competent leaders to ensure its successful transformation.
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                                      Tipalti (A): A Tale of Two Founders

                                      By  Vikas A. Aggarwal,  Gopi Rangan,  Peter Zemsky,  Laura Heely
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                                      In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.

                                        Published 06 Apr 2020

                                        Reference 6570

                                        Topic Entrepreneurship

                                        Region North America

                                        Industry Financial Services

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                                        Tipalti (A): A Tale of Two Founders

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                                        In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.
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                                          Tipalti (B): Down to the Wire

                                          By  Vikas A. Aggarwal,  Gopi Rangan,  Peter Zemsky,  Laura Heely
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                                          In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.

                                            Published 06 Apr 2020

                                            Reference 6570

                                            Topic Entrepreneurship

                                            Region North America

                                            Industry Financial Services

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                                            Tipalti (B): Down to the Wire

                                            Add to cart new
                                            In 2017, Chen Amit and Oren Zeev, co-founders of Tipalti, an end-to-end payment processing start-up, are about to close its Series C investment round when they receive a warning about one of the new investors slated to fund over half the round.
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                                              Deutsche Börse's Strategy Derailed by the Hedge Funds - Version for Board Simulation

                                              By  Philippe Haspeslagh,  Ludo Van der Heyden,  Sylvie Bergeron
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                                              The case describes the context faced by the Supervisory Board of Deutsche Boerse (DB), the German Stock Exchange, following its hostile bid to acquire the London Stock Exchange (LSE), notably the events that led to a confrontation with UK hedge funds (TCI, Atticus) seeking to derail DB’s plans.

                                                Published 24 Jan 2020

                                                Reference 6568

                                                Topic Strategy

                                                Region Europe

                                                Industry Financial Services

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                                                Deutsche Börse's Strategy Derailed by the Hedge Funds - Version for Board Simulation

                                                Add to cart new
                                                The case describes the context faced by the Supervisory Board of Deutsche Boerse (DB), the German Stock Exchange, following its hostile bid to acquire the London Stock Exchange (LSE), notably the events that led to a confrontation with UK hedge funds (TCI, Atticus) seeking to derail DB’s plans.
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