CCC has recently finished an implementation of finance and HR IT, and is now working on two IT fronts: a) more back office IT implementations, such as payroll; b) a shift of focus to the citizen-facing IT for e-government in collaboration with other government organizations in the county. What lessons can CCC draw from its past experience?

CCC has recently finished an implementation of finance and HR IT, and is now working on two IT fronts: a) more back office IT implementations, such as payroll; b) a shift of focus to the citizen-facing IT for e-government in collaboration with other government organizations in the county. What lessons can CCC draw from its past experience?

The A-case describes the first experience of a company with reverse auctions for purchasing. Although quite a few things go wrong, the auction is a success.

The B-case describes the second auction and illustrates how the company has learned from its mistakes, even though new mistakes are made and much remains to be improved.