The case presents a new business model in the jet engine industry - performance based contracting for jet engine maintenance. It explains the trade-offs, challenges and guidelines for successful implementation of these contracts, including direct and supply chain effects.

This series of three cases describes the transformation of AlliedSignal’s Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

This series of three cases describes the transformation of AlliedSignal's Aerospace Repair & Overhaul (R&O) shop in Singapore*, AlliedSignal Singapore Pte Ltd between 1996 and 2000.

Jacques Esculier arrives in Singapore to assume the position of Vice-President of Repair & Overhaul (R&O) for AlliedSignal Aerospace’s Asia Pacific operations. On discovering that the Managing Director of the facility in Singapore responsible for the repair and overhaul of auxiliary power units has resigned, he assumes the MD role as well.