- Your selection
- Clear all
- Insurance x
- Operations x
3 case(s) found.
This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.
Reference 4878
Published 01 Jan 2000
Length 20 page(s)
Topic Operations
Region Europe
Industry Insurance
This case deals with the important issue of defining an appropriate set of metrics for measuring IT performance. A balance score-card approach forms the core thrust of the new measurement system set up within Friends Provident for measuring IT performance.
This case is a supplement to Case A (same title as this case) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of Case A (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance.
Reference 4878
Published 01 Jan 2001
Length 8 page(s)
Topic Operations
Region Europe
Industry Insurance
This case is a supplement to Case A (same title as this case) and describes some of the changes that occurred in the balanced scorecard for IT within Friends Provident in the years following the time period of Case A (1999-2000). Tony Griffiths, the IT manager described in the case is forced to make changes in the balanced scorecard to better reflect the changing concerns about IT performance.
The case describes a detailed activity breakdown of the new business process within Friends Provident.
Reference 4295
Published 01 Jan 1994
Length 23 page(s)
Topic Operations
Region Europe
Industry Insurance
The case describes a detailed activity breakdown of the new business process within Friends Provident.