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13 cases found.

Ten Years of Supply Chain Evolution at HP

By  Michael Pich
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This case describes ten years of supply chain evolution at Hewlett Packard's European Business Desktop division. It takes the perspective of Xavier de Montgros, Supply Chain Strategy Director PC Group of Hewlett Packard. It shows the evolution from a "Push" system to a "Pull" system, deals with outsourcing decisions, and considers HP's move to direct sales.

    Published 03 Jan 2005

    Reference 5240

    Topic Operations

    Region Europe

    Industry Computer Software

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    Ten Years of Supply Chain Evolution at HP

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    This case describes ten years of supply chain evolution at Hewlett Packard's European Business Desktop division. It takes the perspective of Xavier de Montgros, Supply Chain Strategy Director PC Group of Hewlett Packard. It shows the evolution from a "Push" system to a "Pull" system, deals with outsourcing decisions, and considers HP's move to direct sales.
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      System Access Pte Ltd.

      By  Michael Pich
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      This case depicts the situation of a relatively large startup in Singapore that writes "back office" software for the banking industry. They have been quite successful in their niche, providing low-cost solutions to an international client base. The case deals with their latest software product (Symbols) that offers customer relationship management tools and capabilities to their clients.

        Published 01 Apr 2004

        Reference 5204

        Topic Operations

        Region Asia

        Industry Computer Software,  Banking

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        System Access Pte Ltd.

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        This case depicts the situation of a relatively large startup in Singapore that writes "back office" software for the banking industry. They have been quite successful in their niche, providing low-cost solutions to an international client base. The case deals with their latest software product (Symbols) that offers customer relationship management tools and capabilities to their clients.
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          Hewlett Packard: The Solution Factory

          By  Luk Van Wassenhove,  Daniel R. Guide
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          The case describes how the HP plant in Herrenberg (Germany) has evolved from a lean and mean production plant to a plant central to the services offered to customers and integrating the different partners involved in providing that service.

            Published 01 Jan 2003

            Reference 5147

            Topic Operations

            Region Europe

            Industry Computer Software

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            Hewlett Packard: The Solution Factory

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            The case describes how the HP plant in Herrenberg (Germany) has evolved from a lean and mean production plant to a plant central to the services offered to customers and integrating the different partners involved in providing that service.
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              Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

              By  Soumitra Dutta,  Luk Van Wassenhove,  Anne-Laure Fayard,  Patricia Reese
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              Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off.

                Published 01 Jan 2003

                Reference 5133

                Topic Operations

                Region North America

                Industry Computer Software

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                Xerox: Building, Sustaining and Monetizing Knowledge Management (2003)

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                Xerox has been developing and implementing knowledge management (KM) systems since 1996 and has continued to do so despite the company's hard times and KM's tarnished image following the dotcom bust. Xerox wagered that 'knowledge' was the natural, higher role for 'the document' in the workplace, and the bet is paying off.
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                  Supply Chain Evolution at HP (A)

                  By  James Teboul,  Luk Van Wassenhove,  Enver Yucesan,  Neeraj Kumar
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                  The cases (A) & (B) describe the evolution of HP supply chain for its PC business in Europe between years 1992 and 1999 and the different initiatives: build-to-order, vendor-managed inventory, supply hubs, top value, channel assembly program, etc. What should be the next step in this highly competitive environment?

                    Published 15 Mar 2002

                    Reference 4947

                    Topic Operations

                    Region Europe

                    Industry Computer Software

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                    Supply Chain Evolution at HP (A)

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                    The cases (A) & (B) describe the evolution of HP supply chain for its PC business in Europe between years 1992 and 1999 and the different initiatives: build-to-order, vendor-managed inventory, supply hubs, top value, channel assembly program, etc. What should be the next step in this highly competitive environment?
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                      Supply Chain Evolution at HP (B)

                      By  James Teboul,  Luk Van Wassenhove,  Enver Yucesan
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                      Please refer to part A for the abstract

                        Published 15 Mar 2002

                        Reference 4947

                        Topic Operations

                        Region Europe

                        Industry Computer Software

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                        Supply Chain Evolution at HP (B)

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                        Please refer to part A for the abstract
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                          Supply Chain Evolution at HP: Outsourcing PC Assembly (C)

                          By  James Teboul,  Luk Van Wassenhove,  Enver Yucesan
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                          Case (C) deals with HP strategy of outsourcing production to SCI, a contract manufacturer.

                            Published 15 Mar 2002

                            Reference 4947

                            Topic Operations

                            Region Europe

                            Industry Computer Software

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                            Supply Chain Evolution at HP: Outsourcing PC Assembly (C)

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                            Case (C) deals with HP strategy of outsourcing production to SCI, a contract manufacturer.
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                              Supply Chain Evolution at HP (Condensed Version)

                              By  James Teboul,  Luk Van Wassenhove,  Enver Yucesan,  Neeraj Kumar
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                              Please refer to part A for the abstract

                                Published 30 Oct 2004

                                Reference 4947

                                Topic Operations

                                Region Europe

                                Industry Computer Software

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                                Supply Chain Evolution at HP (Condensed Version)

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                                Please refer to part A for the abstract
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                                  Xerox: Building a Corporate Focus on Knowledge

                                  By  Soumitra Dutta,  Luk Van Wassenhove,  Beatrix Biren
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                                  Managers now know that knowledge is an organization's most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.

                                    Published 08 Jan 2000

                                    Reference 4891

                                    Topic Operations

                                    Region North America

                                    Industry Computer Software

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                                    Xerox: Building a Corporate Focus on Knowledge

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                                    Managers now know that knowledge is an organization's most vital competitive asset. But most are still struggling with practicalities. How can knowledge be leveraged into marketplace success in any organization? A new economy is emerging built on knowledge and innovation.
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                                      Motorola India and Software Excellence: Life Beyond CMM Level 5

                                      By  Soumitra Dutta,  Luk Van Wassenhove
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                                      This case describes how Motorola has created a center of software excellence in an Indian offshore site. A proper blend of software process management and organizational leadership lies at the heart of this success story.

                                        Published 01 Jan 1999

                                        Reference 4800

                                        Topic Operations

                                        Region Asia

                                        Industry Computer Software

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                                        Motorola India and Software Excellence: Life Beyond CMM Level 5

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                                        This case describes how Motorola has created a center of software excellence in an Indian offshore site. A proper blend of software process management and organizational leadership lies at the heart of this success story.
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                                          Rank Xerox (A) France: The Logistics Process

                                          By  Nikos Christodoulou,  Soumitra Dutta,  Enver Yucesan
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                                          This case series describes Rank Xerox's efforts to meet the challenges of the 90s with an ambitious logistics strategy to achieve high levels of customer satisfaction and market share, while enabling the Rank Xerox organization to operate productively to maintain its competitive edge.

                                            Published 01 Aug 1995

                                            Reference 4560

                                            Topic Operations

                                            Region Europe

                                            Industry Computer Software,  Computer Hardware

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                                            Rank Xerox (A) France: The Logistics Process

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                                            This case series describes Rank Xerox's efforts to meet the challenges of the 90s with an ambitious logistics strategy to achieve high levels of customer satisfaction and market share, while enabling the Rank Xerox organization to operate productively to maintain its competitive edge.
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                                              Rank Xerox (B) France: Designing the Integrated Supply Chain

                                              By  Nikos Christodoulou,  Soumitra Dutta,  Enver Yucesan
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                                              This case series describes Rank Xerox's efforts to meet the challenges of the 90s with an ambitious logistics strategy to achieve high levels of customer satisfaction and market share, while enabling the Rank Xerox organization to operate productively to maintain its competitive edge.

                                                Published 01 Aug 1996

                                                Reference 4560

                                                Topic Operations

                                                Region Europe

                                                Industry Computer Software,  Computer Hardware

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                                                Rank Xerox (B) France: Designing the Integrated Supply Chain

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                                                This case series describes Rank Xerox's efforts to meet the challenges of the 90s with an ambitious logistics strategy to achieve high levels of customer satisfaction and market share, while enabling the Rank Xerox organization to operate productively to maintain its competitive edge.
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