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1 cases found.
The case describes an IT innovation driven by the necessity to better satisfy customer service requirements. The core of this application is the Customer Input Terminal, a bilingual (Chinese/English) hand-held computer with integrated communications and fund transfer capabilities, which allows customers to send their bets for horse races in Hong Kong from anywhere in the world.
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Reference 4328
Published 01 Jan 1993
Topic Operations
Region Asia
Industry Gambling & Casinos
The case describes an IT innovation driven by the necessity to better satisfy customer service requirements. The core of this application is the Customer Input Terminal, a bilingual (Chinese/English) hand-held computer with integrated communications and fund transfer capabilities, which allows customers to send their bets for horse races in Hong Kong from anywhere in the world.