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2 cases found.
The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
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Reference 6097
Published 27 Oct 2014
Topic Operations
Region North America
Industry E-Commerce
The case is about a new type of contact center – the virtual contact center – that employs a geographically dispersed workforce in the cloud.
DoubleClick was one of the companies present from almost the beginning of the commercial Internet. The growth of this infomediary acts as a primer for understanding the development of online advertising and marketing, while also tracing the companys subsequent move to become a technology provider.
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Reference 5072
Published 26 Nov 2002
Topic Operations
Region North America
Industry E-Commerce
DoubleClick was one of the companies present from almost the beginning of the commercial Internet. The growth of this infomediary acts as a primer for understanding the development of online advertising and marketing, while also tracing the companys subsequent move to become a technology provider.