Successful healthcare management positively impacts both the primary objective of quality patient care and the crucial bottom line. At times, it is a question of life and death, particularly in the specialized area of organ transplant. Here we see what could be considered as a typical 'day at the office' within a large medical center in Belgium.

Successful healthcare management positively impacts both the primary objective of quality patient care and the crucial bottom line. At times, it is a question of life and death, particularly in the specialized area of organ transplant. Here we see what could be considered as a typical 'day at the office' within a large medical center in Belgium.

The case is about the implementation of a new technology (telemedicine), that is supposed to improve the quality of medical care and decrease the cost associated with unnecessary patient transportation.