This case documents challenges in the growth of a NGO whose mission is to educate and inspire individuals with diabetes. Team Type 1 engages and encourages healthy lifestyles and effective control of diabetes by example. The original model is based on active participation of patients in cycling clubs, and the question of how to scale the model to broader geographies is raised.

Case (A) describes Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents. Case (A) sets the scene in 1991. It describes the launch of a service quality process to improve service from headquarters to subsidiary companies and eventually from subsidiaries to end customer.

Roche Diagnostics Division designs, manufactures and markets a range of in vitro diagnostic systems that consist of electronic instrumentation and chemical reagents.