Agility is often mentioned but seldom defined or clearly illustrated. This case discusses UNICEF’s response to the sudden disruption of its aid supply chain to Yemen after the bombing started in 2015. It illustrates how a forwarding hub was quickly established in Djibouti and dhow vessels were used to reach small Yemeni ports from there.

Agility is often mentioned but seldom defined or clearly illustrated. This case discusses UNICEF’s response to the sudden disruption of its aid supply chain to Yemen after the bombing started in 2015. It illustrates how a forwarding hub was quickly established in Djibouti and dhow vessels were used to reach small Yemeni ports from there.

Agility is a global logistics provider, based in Kuwait. In 2006, it reorganized and joined the ranks of the top ten global logistics providers worldwide. Following this reorganization, CEO Tarek Sultan took the initiative to give greater definition to his company’s corporate social responsibility (CSR) profile.

The case covers the first deployment of a specialized structure, the United Nations Joint Logistics Centre (UNJLC) Fuel Cell in the context of the 2003 Iraq crisis. It describes the operations and achievements of the Fuel Cell, a structure that addressed the serious logistics 'orphan issues' of fuels availability and sourcing for the whole humanitarian community.