Case B: An update bringing the reader current with developments in Booz Allen Hamiltons knowledge management strategy since Case A. Reinforces and deepens the point that knowledge management is a convergence of at least three factors: an appreciation of knowledge issues, the availability of sophisticated IT technology, and the managerial competence to suitably craft jobs and culture. This case takes the reader through the experiences of Booz-Allen & Hamilton in crafting their knowledge system and dealing with these factors.
Case B: This case presents a good example of how a knowledge management system is crafted and implemented and the human / cultural adaptations needed to make it work. It also suggests some failings and unresolved issues of knowledge management.
- Knowledge management