Kent County Council: Implementing IT for E-Government

Published 01 Jan 2003
Reference 5174
Topic Operations
Region Europe
Length 17 page(s)
Prizes & Awards

Winner of 2007 European Case Awards, Knowledge, Information and Communication Systems Management Category


KCC had just successfully completed a large IT system to support its Financials and HR, a major success for an organization that until 2001 was paralyzed by the mountain of IT tasks and targets ahead, spending £43 million annually on IT without clear returns. How did they achieve this?

Teaching objectives

The case recounts the successful in-house implementation of an ERP system at Kent County Council (KCC). It discusses how KCC transformed itself from being paralysed with IT and with outdated technology until 2001, to being an organization that has now confidence in its IT capabilities and is moving fast towards reaching the e-government targets set by the central UK government. Key managerial issues arising during large IT implementations within an organization are discussed.

  • IT implementation
  • E-government
  • ERP
  • Information technology
  • Technological change
  • IT strategy
  • Re-engineering
  • RD1103
  • AR0304