Back to search

Hotel-Dieu de France: The Deployment and Improvement of a Disaster Relief Plan

By Stephen E. Chick,  Hala Hourani
Published 29 May 2009
Reference 5606
Topic Operations
Industry Hospital & Health Care
Region Middle-East
Length 20 page(s)
Language English
Inspection copy
Teaching note
6.00
Add to cart
Summary

This case examines strategy deployment and continuous improvement of disaster response processes at Hotel Dieu de France (HDF), a university hospital in Beirut, Lebanon. The disaster response plans, conceived and developed during three conflicts from 2006 to 2008, are then tested and improved via a drill involving Hariri Airport.

Teaching objectives

Teaching objectives include top-down and bottom-up communication in process improvement, the design of flexible processes, disaster recovery management, and continuous improvement. The case can be applied in service operations management, healthcare management, and disaster mangement contexts. The Middle East setting provides a cross-cultural dimension.

Keywords
  • Healthcare
  • Hospital management
  • Disaster planning
  • Process management
  • Process improvement
  • Middle East
  • Continuous improvement
  • Strategy execution
  • RD0509
  • AR0509
  • AR0809
  • ADEC
  • HMI
  • Disaster Preparedness
  • HMI
  • Business Science
About the authors
Chick

Stephen E. Chick

Professor of Technology and Operations Management

Hala Hourani


Recommended Cases

Saint George Hospital University Medical Center in Beirut

By  Hala Hourani,  Stephen E. Chick
Add to cart
St George Hospital in Beirut, Lebanon, is a non-profit organisation offering state-of-the-art medical care and continuous education, with a vision of delivering cost-effective healthcare that “exceeds the expectations of our clients, encourages innovation, and promotes an exceptional workplace”. The case documents a physical capacity expansion and quality and process improvements.
    View case

    Building on Lessons Learnt: Disaster Relief Operations at Agility

    By  Lea Stadtler,  Luk Van Wassenhove
    Add to cart
    Agility has deployed its logistics expertise and capacities in over 20 disaster relief operations. During the last four years, the corporate CSR team has set up and constantly adapted Agility’s disaster relief programme.
      View case

      Leading the Change: Harnessing the Power of Data Intelligence to Improve Medical Diagnostics

      By  Stephen E. Chick,  Ridhima Aggarwal
      Add to cart
      Unilabs offers diagnostic services to hospitals and health systems (B2B) and individual patients (B2C). Portugal, one of Unilabs’ 15 markets, is at the forefront of the company’s efforts to use analytics as part of its transformation to a data-driven organization.
        View case