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about=\u0022\/case\/shopee\u0022 class=\u0022case-study full clearfix case-details-page-wrapper\u0022\u003E\n  \u003Cdiv class=\u0022container-fluid case-details-block green-january full-width-wrapper\u0022\u003E\n    \u003Ca id=\u0022scrolltop_button\u0022\u003E\u003C\/a\u003E\n\n    \u003Cdiv class=\u0022row\u0022\u003E\n      \u003Cdiv class=\u0022col-lg-12 full-width-inner-wrapper\u0022\u003E\n        \u003Cdiv class=\u0022row\u0022\u003E\n          \u003Cdiv class=\u0022col-lg-12 btn-group\u0022\u003E\n            \u003Ca href=\u0022\/search\u0022 class=\u0022btn padding-5 insead-white green-december-text rounded-2 back-to-search-button\u0022\u003E\n              Back to Search\n            \u003C\/a\u003E\n          \u003C\/div\u003E\n        \u003C\/div\u003E\n\n        \u003Cdiv class=\u0022row\u0022\u003E\n          \u003Cdiv class=\u0022col-lg-12 badges-block\u0022\u003E\n           \u003Cspan class=\u0022green-june-text text-uppercase product-type-badges\u0022\u003ECase 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class=\u0022container-fluid case-page-content full-width-wrapper\u0022\u003E\n    \u003Cdiv class=\u0022row\u0022\u003E\n      \u003Cdiv class=\u0022col-lg-8 col-md-8 insead-light-grey-other pb-4 full-width-inner-wrapper\u0022\u003E\n\n        \n        \u003Cdiv class=\u0022individual-main-block\u0022\u003E\n          \u003Cdiv class=\u0022page-content-tab\u0022\u003E\n                          \n              \u003Cul class=\u0022nav nav-tabs gradient-border-left-right\u0022 id=\u0022sortable_tab\u0022 role=\u0022tablist\u0022\u003E\n                \u003Cli class=\u0022active nav-item\u0022\u003E\u003Ca data-bs-target=\u0022#home\u0022 data-bs-toggle=\u0022tab\u0022 href=\u0022#home\u0022 class=\u0022nav-link active\u0022\u003EHome\u003C\/a\u003E\u003C\/li\u003E\n                                  \u003Cli class=\u0022nav-item\u0022\u003E\n                    \u003Ca href=\u0022\/ajax\/microsite\/136486\u0022 class=\u0022nav-link disabled\u0022 rel=\u0022tooltip\u0022 title=\u0022Only users logged in as Educators can access this page.\u0022\u003EVideo Material\u003C\/a\u003E\n                  \u003C\/li\u003E\n                              \u003C\/ul\u003E\n              \u003Cdiv class=\u0022tab-content\u0022 id=\u0022sortable_tab_content\u0022\u003E\n                \u003Cdiv class=\u0022tab-pane fade show active\u0022 id=\u0022home\u0022 role=\u0022tabpanel\u0022 aria-labelledby=\u0022home-tab\u0022\u003E\n                  \u003Cdiv class=\u0022addthis_inline_share_toolbox\u0022\u003E\u003C\/div\u003E\n                                      \u003Cdiv class=\u0022tab-content-block\u0022\u003E\n                      \u003Cdiv class=\u0022tab-subtitle green-july-text\u0022\u003ESummary\u003C\/div\u003E\n                      \u003Cdiv class=\u0022p-14 insead-grey-dec-text\u0022\u003E\n                        \u003Cp\u003E\n                          \u003Cp\u003EHow did Shopee \u2013 a small e-commerce player launched in 2015 \u2013 overtake its historic rival Lazada in just a few years to average 281 million visits a month and become the most valuable company in South East Asia in 2021? CEO Forrest Li followed a bold two-sided digital marketing strategy that won over sellers (B2B) and users (B2C). What differentiated Shopee from Lazada was its intensive data-driven approach that powered greater customer intimacy and its local, experience-driven branding efforts. Stepping into Li\u2019s shoes, students learn the essentials of a e-commerce strategy, from platform design to marketing strategy and tactics, operations and organizational choices supporting Shopee\u2019s relationship with its customers.\u003C\/p\u003E\n\n                        \u003C\/p\u003E\n                      \u003C\/div\u003E\n                    \u003C\/div\u003E\n                  \n                  \n                                      \u003Cdiv class=\u0022tab-content-block\u0022\u003E\n                      \u003Cdiv class=\u0022tab-subtitle green-july-text\u0022\u003ETeaching objectives\u003C\/div\u003E\n                      \u003Cdiv class=\u0022p-14 insead-grey-dec-text\u0022\u003E\n                        \u003Cp\u003E\n                          \u003Cp\u003E1)E-commerce strategy:\u003Cbr \/\u003E\n  a) How to create a trusted brand in the e-commerce space\u003Cbr \/\u003E\n  b) How to formulate a digital marketing strategy that supports the online marketplace\u003Cbr \/\u003E\n  c) How to leverage data to acquire\/retain customers through personalisation, customer intimacy and superior product relevance\u003Cbr \/\u003E\n  d) How to monetize online traffic \u003C\/p\u003E\n\u003Cp\u003E2)The importance of local roots in building a brand:\u003Cbr \/\u003E\n  a) Can being local be a point of differentiation for an e-commerce player?\u003Cbr \/\u003E\n  b) How to mix local and global considerations \u2013 from choice of suppliers to ad strategy \u2013 to foster trust in the brand and raise conversion rates\u003Cbr \/\u003E\n  c) How to leverage social-commerce, community marketing, gamification and word-of-mouth to create local relevance and brand effectiveness\u003C\/p\u003E\n\u003Cp\u003E3)Customer centricity\u003Cbr \/\u003E\n  a) How platform design choices can trigger customer satisfaction (B2C and B2B)\u003Cbr \/\u003E\n  b) The role of social commerce and shoppertainment in driving greater net promoter score (B2C)\u003Cbr \/\u003E\n  c) How marketing education can help e-commerce generate trust among sellers (B2B)?\u003Cbr \/\u003E\n  d) The kind of organisation (roles, incentives, operations) that best supports an effective e-commerce strategy\u003C\/p\u003E\n\n                        \u003C\/p\u003E\n                      \u003C\/div\u003E\n                    \u003C\/div\u003E\n                  \n                                      \u003Cdiv class=\u0022keyword-content-block\u0022\u003E\n                      \u003Cdiv class=\u0022tab-subtitle green-july-text\u0022\u003EKeywords\u003C\/div\u003E\n                      \u003Cdiv class=\u0022p-14 insead-grey-dec-text\u0022\u003E\n                        \u003Cul class=\u0022individual-page-keywords\u0022\u003E\n                                                      \u003Cli\u003E\n                              E-commerce\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              S-commerce \/ social commerce\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Digital marketing\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                               Platform strategy\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Online shopping\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Big data\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Product recommendations\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Branding\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Marketing analytics\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Influencer marketing\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Advertising strategy\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Customer acquisition\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Marketing strategy \/ Digital marketing organisation\n                            \u003C\/li\u003E\n                                                      \u003Cli\u003E\n                              Entrepreneurship\n                            \u003C\/li\u003E\n                                                  \u003C\/ul\u003E\n                      \u003C\/div\u003E\n                    \u003C\/div\u003E\n                  \n                \u003C\/div\u003E\n                                  \u003Cdiv id=\u0022microsite-136511\u0022 class=\u0022tab-pane fade\u0022\u003E\n                    Loading please wait.\n                  \u003C\/div\u003E\n                              \u003C\/div\u003E\n                        \u003C\/div\u003E\n\n\n        \u003C\/div\u003E\n\n\n      \u003C\/div\u003E\n      \u003Cdiv class=\u0022col-lg-4 col-md-4 insead-white individual-right-sidebar\u0022\u003E\n\n        \n        \u003Cdiv class=\u0022sidebar-block\u0022\u003E\n          \u003Cspan class=\u0022sidebar-heading\u0022\u003E\n                          About the Author(s)\n                      \u003C\/span\u003E\n          \u003Chr\u003E\n                      \u003Cdiv class=\u0022sidebar-block-body\u0022\u003E\n              \u003Cdiv class=\u0022author-image-wrapper\u0022\u003E\n                                  \u003Cimg src=\u0022\/sites\/publishing\/files\/David-Dubois-12716_71.jpg\u0022 alt=\u0022Dubois\u0022 class=\u0022rounded-circle\u0022\/\u003E\n                              \u003C\/div\u003E\n              \u003Cdiv class=\u0022sidebar-content\u0022\u003E\n                \u003Cdiv class=\u0022sidebar-sub-title green-july-text\u0022\u003E\n                  \u003Ch4\u003E\n                    \u003Ca href=\u0022\/author\/david-dubois\u0022 class=\u0022green-july-text\u0022 target=\u0022_blank\u0022\u003E\n                      David\u0026nbsp;Dubois\n                    \u003C\/a\u003E\n                  \u003C\/h4\u003E\n                \u003C\/div\u003E\n                \u003Cdiv class=\u0022sidebar-sub-content green-december-dark-text author-designation\u0022\u003E\n                  Associate Professor of Marketing\n                \u003C\/div\u003E\n              \u003C\/div\u003E\n            \u003C\/div\u003E\n                      \u003Cdiv class=\u0022sidebar-block-body\u0022\u003E\n              \u003Cdiv class=\u0022author-image-wrapper\u0022\u003E\n                                  \u003Cimg src=\u0022\/sites\/publishing\/files\/Rebecca-Liu-11622_7.jpg\u0022 alt=\u0022Liu\u0022 class=\u0022rounded-circle\u0022\/\u003E\n                              \u003C\/div\u003E\n              \u003Cdiv class=\u0022sidebar-content\u0022\u003E\n                \u003Cdiv class=\u0022sidebar-sub-title green-july-text\u0022\u003E\n                  \u003Ch4\u003E\n                    \u003Ca href=\u0022\/author\/rebecca-liu\u0022 class=\u0022green-july-text\u0022 target=\u0022_blank\u0022\u003E\n                      Rebecca\u0026nbsp;Liu\n                    \u003C\/a\u003E\n                  \u003C\/h4\u003E\n                \u003C\/div\u003E\n                \u003Cdiv class=\u0022sidebar-sub-content green-december-dark-text author-designation\u0022\u003E\n                  \n                \u003C\/div\u003E\n              \u003C\/div\u003E\n            \u003C\/div\u003E\n                  \u003C\/div\u003E\n\n      \u003C\/div\u003E\n    \u003C\/div\u003E\n  \u003C\/div\u003E\n\u003C\/div\u003E\n\n","settings":null}]