PeopleCert: A Greek Unicorn Leveraging Digital for Organizational Efficiency and Upskilling

The case unpacks the growth story of PeopleCert, the first “unicorn” of Greek origin. Focusing on the strategic dilemmas faced at different stages of its development and on its unceasing pursuit of breakthrough technology to address customers’ needs, the narrative reveals how the company managed to disrupt the centuries-old space testing and certification process. Looking ahead, as PeopleCert continues to expand globally, new pathways to continuous learning are being explored and updated to understand - and change - the world.

This is a study of technological innovation that is disrupting a centuries-old business from a peripheral country, a “David versus Goliath” fight in which the underdog combines power and principles to triumph. The case offers lessons in:
- operational excellence with a strong focus on achieving steady financial targets (how scalability, profitability and efficiency can be combined)
- the need for perseverance and constant pivoting to adapt to new market conditions while keeping the company’s values intact
- how competitive advantage accumulated in a niche domain (business & IT qualifications) can be applied to a much bigger market (languages), disrupting a centuries-old industry
- how a model of centralized governance relying on lean management structures and an expert technology team from a peripheral country (Greece) provides the backbone to support a global operation
- how deep market knowledge and continuous customer feedback guide the product roadmap.